Going SIMLESS
now SIMPLE
Upgrade your Dialog SIM to an eSIM or get a new eSIM with just a few clicks, all by yourself.
Connect via Dialog eSIM
Embedded SIM (eSIM), is a programmable chip built in to the device itself. The chip can be programmed with a SIM profile over the internet and eliminates the need to insert a SIM card in to the phone/device to be connected to a mobile network.
Get a new eSIMIf your device is not listed, please click here
Benefits you'll love
Programmable over the internet
Provides network connectivity without the need for a physical SIM card
Miniature size of the eSIM provides space and flexibility for device
About Dialog eSim Technology
Dialog network is compatible with any eSIM device that complies with the Remote SIM Provisioning Phase 2 Standard issued by the Global System for Mobile Communications Association (GSMA). This is the most recent standard that has been issued by GSMA and any device that complies with older standards or deviates from the standard will be incompatible with Dialog’s eSIM.
You can check if a device is eSIM compatible by checking your device support page or Dial *#06# . If your device is eSIM-compatible, you should be able to view your device’s eSIM unique identification number (EID)
Note: Devices that are Locked to a particular mobile network by the Device Manufacturer may not be allowed to download a Dialog eSIM profile even if the device model is as per the standard by Dialog.
Set up eSIM to your
iPhone
Samsung
Huawei Watch
Frequently asked questions
Yes.
Yes. Your existing mobile number and email address will be validated with a one-time password (OTP), and your existing SIM card will be deactivated within 3 hours of a successful order placement.
Dial *#06#. If your device is eSIM-compatible, you should be able to view your device’s eSIM unique number an Embedded Identity Document (EID). Please be advised that certain devices may not exhibit compatibility with the Dialog eSIM. For further information, we recommend reaching out to your designated reseller.
The Dialog network is compatible with any eSIM device that complies with the Remote SIM Provisioning Phase 2 Standard issued by the Global System for Mobile Communications Association (GSMA). This is the most recent standard that has been issued by GSMA and any device that complies with older standards or deviates from the standard will be incompatible with Dialog’s eSIM.
Devices that are locked to a particular mobile network by the device manufacturer may not be allowed to download a Dialog eSIM profile even if the device model is as per the standard by Dialog.
As mandated by the Telecommunication Regulatory Commission, you can have a maximum of 5 Dialog mobile connections under your national identity card number.
Yes, you may even choose to install all your eSIM profiles on the same mobile device.
To get a new eSIM profile for your phone, QR can be obtained from your previous email, if not contact Dialog hotline or visit nearest Dialog store.
If you have more questions about your eSIM, see the instructions for your specific device.
Most devices do not require a restart after eSIM configuration. However, if you encounter any activation issues, we recommend restarting your device and consulting the instructions specific to your device before contacting Dialog support.
You can visit https://www.dialog.lk/esim
Visit a Dialog store or order a physical SIM card via online channels to obtain a physical SIM card, and then proceed with setting up your new SIM.
Yes. It is necessary to activate roaming facilities to configure your eSIM when you are abroad. Contact Dialog Roaming Support at https://www.dialog.lk/roaming or the Roaming Hotline on +94 777 999 777.
After your order is processed, eSIM activation is expected to require approximately 30 minutes for completion, if all submitted documents are in order.
