Sandra is the Group Chief Customer Officer of Dialog and the Chairperson of the
Digital Customer Experience Expert Working Group for Axiata. Sandra is also a
Director of Dialog Business Services.
She has over 30 years of experience in the Mobile industry and is the recipient of
multiple awards for women in management, leadership and for her exceptional
contribution and achievements in the sphere of customer experience management. She
has been honoured by Constellation Research Inc. USA as a Constellation Ambient
Experience Leader and won the Customer leader of the year award for 2019 awarded by
My Customer, UK. In 2017, she was honoured with the CMI Management Excellence Award
for Women in Management. Sandra was also one among 7 service practitioners across
the globe to have received the prestigious Customer Experience Impact Award,
presented by the Customer Experience Professionals Association USA.
Sandra is an avid keynote speaker, panelist and presenter and has spoken at over 100
global events representing Dialog. She is a certified CE professional from CXPA and
an alumna of the Cranfield School of Management UK. She is also a Lean Six Sigma
practitioner and a visiting lecturer at the University of Colombo School of
Computing since 2009. In addition to her role at Dialog, Sandra is a founding member
and a Director of SLASSCOM, the national IT-Knowledge solutions chamber of Sri Lanka
and a founding member and Vice President of the Sri Lanka Institute of Service
Management (SLISM).