Escalation | Dialog

Escalation Contact Points

Dialog is always committed to giving you the Best Service. Our aim is to resolve all issues at first point of contact , via our service centers, call center or account managers, however if you feel that you need to escalate any issues that need our respective departmental heads' attention , you may contact the following:

Escalations related to complaints (SR number) already raised

Complaint Resolution related

Ruchira Yasaratne

General Manager - Services and Network Assurance

Ruchira.Yasaratne@dialog.lk

Field Support related

Kapila Gunawardena

Head of Customer Field Support Services

Kapila.Gunawardhana@dialog.lk

Escalation Level 2

Indika Walpitage

Vice President - Network Operations and Service Assurance

Indika@dialog.lk

Escalation Level 3

Pradeep Almeida

Group Chief Technology Officer

Pradeep.Almeida@dialog.lk

Escalations related to Dialog Enterprise Experience

Escalation Level 1

Channa Amarasekara

Head of Emerging Business (SME)

Channa.Amarasekara@dialog.lk

Escalation Level 1

Ramanan Devairakam

Senior General Manager - Large Enterprise & Business Development

Ramanan@dialog.lk

Escalation Level 2

Rekha Weerasooriya

General Manager - Enterprise Customer Experience & People Dev

Rekha.Weerasooriya@dialog.lk

Escalation Level 3

Navin Peries

Vice President - Enterprise Business and Large Enterprise Sales

Navin.Pieris@dialog.lk

Escalations related to Dialog Club Vision & CV RED Experience

Escalation Level 1

Sadiq Javadh

Senior Manager – Club Vision Loyalty Program

Sadiq.Javadh@dialog.lk

Escalation Level 2

Sharmila Hamid

General Manager – Club Vision Loyalty Programme

Sharmila.Hamid@dialog.lk

Escalation Level 3

Sandra De Zoysa

Group Chief Customer Officer

Sandra@dialog.lk

Escalations related to Billing Experience

Escalation Level 1

Shiran Niroshana

Group Billing Operations Manager

Shiran.Niroshan@dialog.lk

Escalation Level 2

Keerthi Edirisinghe

Head of Credit Operations

Keerthi.Edirisinghe@dialog.lk

Escalation Level 3

Apsara Wijayawardene

Group Business Controller

Apsara.Wijayawardene@dialog.lk

Escalations related to Retail Sales Points

Escalation Level 1

Prabath Athuraliya

Chief Manager - Regional Management

Prabath.Athuraliya@dialog.lk

Escalation Level 2

Pradeep Keerthirathne

Vice President - National Sales

Pradeep.Keerthirathne@dialog.lk

Escalation Level 3

Amali Nanayakkara

Group Chief Marketing Officer

Amali.Nanayakkara@dialog.lk

Escalations related to Dialog Service Centres

Escalation Level 1

Raushan Mawsoof

Senior Manager - Retail Operations

Raushan@dialog.lk

Escalation Level 2

Hemaka Balasuriya

General Manager - Retail Operations

Hemaka.Balasuriya@dialog.lk

Escalation Level 3

Sandra De Zoysa

Group Chief Customer Officer

Sandra@dialog.lk

Escalations related to Service Experience via Customer Interaction Centre

Escalation Level 1

Sriantha Perera

Head - Social and Digital Care - Customer Interaction Centre

Sriantha.Perera@dialog.lk

Escalation Level 2

Mayuri Fernando

Senior General Manager - Customer Interaction Centre and People

Mayuri.Fernando@dialog.lk

Escalation Level 3

Sandra De Zoysa

Group Chief Customer Officer

Sandra@dialog.lk

Escalations to CEO's Office