Escalation Contact Points

Dialog is always committed to giving you the best service experience. Our aim is to resolve all escalations and requests at the first point of contact via our customer interaction centre, digital and social channels, account managers in the case of corporate customers or our customer experience centres in the case of retail customers. If you feel that you need to escalate any issues that need our respective departmental heads’ attention, you may contact the following;

Escalations related to complaints already raised (with SR reference number)

Points of Contact for Escalations Requested by Corporate & Enterprise Connections Registered Under a Business Entity

Escalations related to Dialog Club Vision Experience

Escalations related to Retail Sales Points

Escalations related to Dialog Service Centres

Escalations related to Customer Interaction Centre

Escalations to CEO's Office