FAQs for Home Broadband Prepaid Packages
Home Broadband Prepaid New Activation Pack Binding
1. What is the Home Broadband Prepaid base pack concept?
2. What are the Prepaid base packs which will be offered?
3. Does the customer have to reload at the time of purchase?
4. Can the customer directly reload the value of the plan?
5. What if the customer reloads a value less than the value of the pack they selected?
6. What if the customer reloads a value greater than the value of the pack they selected?
7. What if the data quota on the pack is used before reaching the end of its validity period?
8. Can the customer change the package in the second month of usage?
9. Can the customer still obtain benefits such as the FOC Work and Learn pack and 10GB Anytime Bonus Data from the time of activating a Home Broadband prepaid connection?
10. How can the customer check their Data balance?
Home Broadband Prepaid YouTube & Social Media Plan
1. What are the Home Broadband Prepaid YouTube & Social Media plans?
2. What are the prepaid YouTube & Social Media plans which are currently offered?
3. What is included in a YouTube & Social Media plan?
4. What subscription fees are covered in these plans?
5. What are the restrictions on activating these plans at once?
6. Can the customer activate any existing plan on top of the YouTube & Social Media plan?
7. Can the customer activate multiple recurrent YouTube & Social Media plans at once?
8. Can the customer activate another recurrent plan after deactivating the YouTube & Social Media recurrent plan?
9. Can the customer activate Multiple one-time YouTube & Social Media plans?
10. Is there any video quality limitation in YouTube & Social Media plans?
11. Is there any device type limitation for using YouTube & Social Media plans?
12. How can customers activate a Prepaid YouTube & Social Media plan?
13. What are the plan activation limitations?
14. How can customers check the balance information?
15. What is the Data priority for YouTube & Social Media plans?
16. What is the plan change matrix for YouTube & Social Media plans?
Home Broadband Prepaid Super Saver Data Plans
1. What are the pricing and validity details of the new Prepaid One-time Plans?
2. Can the new One-time plans be activated via the direct reload option using the value of the newly revised price (inclusive of taxes)?
3. When will my One-time plan/s reset?
4. Will I receive an SMS when I activate these plans?
5. Can I activate multiple One-time plans at the same time?
6. Can I activate any recurrent plan over the 512 and 285 one-time plans?
7. Will these Data plans be activated automatically if a sufficient credit balance is available?
8. Can I deactivate One-time plans?
9. Other than the direct reload method what other methods can I use to activate these plans?
10. What will happen if the customer tries to activate the One-time plan via the direct reload method if the balance is insufficient?
11. What will happen if the customer tries to activate the plan via a frontend channel if the balance is insufficient?
Gaming Packages for HBB (Prepaid)
1. What are the HBB Prepaid Gaming Packages?
2. What are the prepaid gaming packages which are currently offered?
3. What is included in a gaming package?
4. What is whitelisted on the “Gaming Quota”?
5. Is there an enhancement to the experience?
6. How can customers activate prepaid gaming packages?
7. What are the package activation limitations?
8. How can customers check the balance information?
9. What is the Data priority for Gaming Packages?
10. If there are multiple gamers latched on to the same connection how will the quota be distributed, and will latency & speed be affected?
11. What’s the maximum latency that can be expected and what factors can change it in specific situations?
Prepaid Unlimited Data Packs
1. What are the prepaid Unlimited Data packs?
2. What are the prepaid Unlimited packages which are currently offered?
3. How can customers activate prepaid Unlimited packages?
4. Can the customer activate multiple Unlimited packages at the same time?
5. What is the Data priority for Unlimited Packages?
6. What purposes can we use these Unlimited quotas for?
7. What is the Unlimited package “Unrestricted Mode”?
8. How can the customer activate the Unrestricted Mode ?
9. What happens when the customer activates the Unrestricted Mode
10. Is the Unrestricted Mode permanent?
11. What happens when the customer deactivated the “Unrestricted Mode ”?
12. If Unrestricted Mode is activated, does the Unlimited Package not expire till it’s deactivated?
13. If the customer already has Unlimited packs with Unrestricted Mode activated, will any new Unlimited pack activated by the customer also have an active Unrestricted Mode?
14. What Unlimited Packs can the Unrestricted Mode be activated or deactivated on?
15. How to track/check the usage of Unlimited Packages?