FAQs for Mobile Broadband

Unlimited Facebook & WhatsApp Packs

What is this Package?

What is the purpose of introducing this plan?

Is this package available for both Prepaid & Postpaid customers?

How do I activate the Data Plan?

How do I deactivate this plan?

Is there any speed restriction on the Fun Blaster package other than the SD quality?

Does the package allow me to enjoy unlimited data for Facebook Messenger as well?

Does the package allow me to enjoy unlimited data on other social media/Instant messaging apps as well?

Does this package allow me to stream HD videos on Facebook?

Will I get charged if I use a 3rd party URL or an application while using Facebook?

Is this plan available for Dialog Mobile 3G customers?

I am 4G customer using a 4G SIM in a 4G device. After activating this plan would I get charged for data on Facebook or WhatsApp when I am latched to the 3G network?

How does the Data quota priority work, If I have activated this plan with other Data Plans or Internet cards?

Can a Postpaid customer activate this plan without having another data plan activated?

How do I check Data usage?

Does this plan work with any other Facebook related Data package?

How does the rental get charged for a postpaid customer who activates this Plan in the middle of the billing cycle?

What would happen if I attempt to activate an Unlimited Social Media Plan by a direct reload without a 4G handset and a 4G SIM?

If I have two or more Prepaid Facebook & WhatsApp Plans activated at the same time, when will my validity period end?

What if I want to watch a video which is not restricted to SD Quality on Facebook or WhatsApp without buffering?

How do I know whether the “Unrestricted Facebook & WhatsApp quality (charged mode)” feature is activated on my Mobile?

Is it necessary for me to have another data quota or additional data balance on my mobile to use Unlimited Facebook & WhatsApp?

Video Conferencing Plans

Is this special data plan available for both Dialog Mobile Prepaid & Postpaid customers?

Is there any speed restriction applicable to this plan?

Is it necessary for me to have another data quota available on my mobile to access other applications?

Can a Postpaid customer activate this plan without having another data plan activated?

If I activate a Time-Based Data Plan and access a Video conference-related application what will happen?

What is this Data Plan?

I am a 4G customer using a 4G SIM on a 4G device. After activating this plan would I get charged for data on video conferencing when I am latched to the 3G network?

What if I want to have an MS Teams or Zoom Video Conference call which is not restricted to SD Quality?

Is there a usage limit applicable on the Unlimited Plan?

How does the rental get charged for postpaid customers who activate this plan in the middle of the billing cycle?

What is the purpose of introducing this plan?

Can I use a Mobile Hotspot and allow video conferencing for others in the room?

How do I activate the Data Plan?

What time of the day can we access the Data Quota for the Video Conferencing Plan?

Can we use this package for Video Conferencing Applications other than MS Teams or Zoom?

What would happen if I attempt to activate the Video Conference Plan by a direct reload without a 4G handset and a 4G SIM?

How do I deactivate this plan?

How do I check data usage?

How does the data quota priority work if I have activated this plan with other Data Plans or Internet cards already activated on my device?

Is this special data plan available for Dialog Mobile 3G customers?

Is this special data plan available for Dialog Home Broadband customers?

Work & Learn Packs

What is meant by “Minimal Distractions from Social Media, Streaming Media and other identifiable applications and services”?

What is this Data Plan?

When an application or website not listed in the excluded list is accessed there could be a situation where an embedded application could be from the excluded list (E.g.: A learning app having Facebook content /authentication). Will I be able to access that?

If I have another standard data plan which has a Night Time Bonus Data Quota (12am – 8am) which is not fully utilized, and I access a Work / Learn related application between 12 am - 8 am what will happen?

What would happen if I attempt to activate the 4G Work & Learn Plan via a reload without a 4G handset and a 4G SIM?

If I am a prepaid customer who does not have any other data plan with zero balance in my prepaid account, will the excluded applications & services then be completely blocked?

How does this plan work with any other YouTube related Data package?

What is the purpose of introducing this Plan?

When can we access the Data Quota for the 4G Work & Learn Plan?

Can I access YouTube from this Data Plan?

Can a Postpaid customer activate this plan without having another data plan activated?

How does the rental get charged for postpaid customers who activate this Plan in the middle of their billing cycle?

What happens if I access the above applications and services not required for Working & Learning?

Is there a possibility of completely prohibiting access/use of all the applications and services mentioned in the Excluded Applications list from the “Data Quota for 4G Work & Learn Plan”?

If I activate a Time-Based Data Plan and access a work / learn related application what will happen?

Is this special data plan available for Dialog Mobile 3G customers?

Is this special data plan available for Dialog Mobile & Home Broadband customers?

All New Fun Blaster

What is this package?

What is the purpose of introducing this plan?

Is this package available for both prepaid & postpaid customers?

How do I activate the Data Plan?

How do I deactivate this plan?

Does the package allow me to enjoy unlimited Data for Facebook Messenger as well?

Does the package allow me to enjoy unlimited Data on other social media/instant messaging apps as well?

Does this package allow me to stream HD videos in Facebook, Youtube or WhatsApp?

Will I get charged if I use a 3rd party URL or application while using Facebook?

Is this plan available for Dialog Mobile 3G customers?

I am a 4G customer using a 4G SIM on a 4G device. After activating this plan would I get charged for Data while using YouTube, Facebook or WhatsApp when I am latched to the 3G network?

How does the Data quota priority work if I have activated this plan with other Data Plans or Internet cards?

Can a postpaid customer activate this plan without having another Data plan activated?

How do I check my Data usage?

Does this plan work with any other Facebook, YouTube or WhatsApp related Data packages?

How does the rental gets charged for a postpaid customer who activates this plan in the middle of the billing cycle?

What would happen if I attempt to activate this plan by a direct reload without a 4G handset and a 4G SIM?

If a prepaid customer has two or more of these plans activated at the same time, when will his validity period end?

What if I want to watch a video which is not restricted to SD Quality on YouTube, Facebook or WhatsApp without buffering?

Unlimited Netflix

What are the Unlimited Netflix Mobile Data Plans?

What is the difference between SD quality & HD quality?

What's the benefit of subscribing to Unlimited Netflix Mobile Data Plans?

Are Unlimited Netflix Mobile Data Plans available for both Dialog Mobile Prepaid & Postpaid customers?

Are Unlimited Netflix Mobile Data Plans available for Dialog Mobile 3G customers?

I am 4G customer using a 4G SIM on a 4G device. After activating this plan would I get charged for data on Netflix when I am latched to the 3G network?

Can we use Unlimited Netflix Mobile Data Plans for Video streaming applications other than Netflix?

Can I hotspot / tether and use Unlimited Netflix Mobile Data Plans on multiple devices or a smart TV?

How do I activate the Unlimited Netflix Mobile Data Plans?

Can a Postpaid customer activate this plan without having another data plan activated?

Do I require another data quota on my mobile to access other applications?

How do I check Data usage?

Will I be notified when my Unlimited Mobile Data plan is over?

How do I deactivate Unlimited Netflix Mobile Data Plan?

How does the rental get charged for postpaid customer who activates this Plan in the middle of the billing cycle?

How does the Data quota priority work, if I have activated this plan with other Data Plans or Internet cards?

If I activate a Time-Based Data Plan and access Netflix related application what will happen?

If I have two or more Netflix Unlimited Mobile Data Plans activated at the same time, when will my validity period end?

What if I want to watch a video which is not restricted to SD/HD Quality on Netflix apps without buffering?

Are Unlimited Netflix Mobile Data Plans available for Dialog Home Broadband customers?