Dialog’s Service Team First to Obtain PCMM-III Standard

Dialog Telekom announced today, its Certification of Compliance at Level III to the People Capability Maturity Model (People-CMM), becoming the first Sri Lankan company to achieve the prestigious international certification.

PCMM is an organisational change model, developed by the Software Engineering Institute of Carnegie Mellon University. Dialog received certification at Maturity Level III for demonstrated compliance with the international standard, by way of establishing and maintaining best practices with respect to the management and development of its workforce in the sphere of service delivery.

Dialog is the first company in Sri Lanka to be assessed for PCMM Level III standard and now joins the league of top companies practicing People-CMM across the globe, such as Wipro, Tata Consultancy Services, Citibank and Ericsson to name a few from the regional and global arena. This achievement reinforces Dialog’s continued commitment to develop and enhance skills and capabilities of its service personnel.

From a national perspective, the certification also brings to focus the capabilities of Sri Lankan Service Delivery professionals and the regional competitiveness of the country’s IT-Enabled Services (ITES) sector lead by SLASSCOM (Sri Lanka Association of Software and Service Companies) of which Dialog is a member. In achieving PCMM Level 3 standard, Dialog was supported by SLASSCOM and the ICTA, both organisations being active in motivating and elevating Sri Lanka’s ITES/BPO sector to internationally competitive competency standards.

Commenting on the company’s most recent international accolade in the service delivery arena, Ms. Sandra De Zoysa, Group Chief Customer Officer, Group Service Delivery of Dialog Telekom, said: “We are extremely honoured to have been granted PCMM Level 3 Standard for Human Capital Development best practices in the field of service delivery. This recognition goes to demonstrate the skill and competency of our service team. I am confident that Dialog’s service team is second to none and People-CMM along with the many international awards they have won goes to prove that Sri Lankan service delivery professionals are among the best in the region. Our focus on best practice has been driven by our desire and commitment to deliver a world class service experience to our valued customers. Our customers deserve the best and we have endeavored to develop our capabilities to match and exceed their expectations.”