FAQs for Home Broadband Prepaid Packages
Gaming Packages for HBB (Prepaid)
1. What are the HBB Prepaid Gaming Packages?
2. What are the prepaid gaming packages which are currently offered?
3. What is included in a gaming package?
4. What is whitelisted on the “Gaming Quota”?
5. Is there an enhancement to the experience?
6. How can customers activate prepaid gaming packages?
7. What are the package activation limitations?
8. How can customers check the balance information?
9. What is the Data priority for Gaming Packages?
10. If there are multiple gamers latched on to the same connection how will the quota be distributed, and will latency & speed be affected?
11. What’s the maximum latency that can be expected and what factors can change it in specific situations?
Prepaid Unlimited Data Packs
1. What are the prepaid Unlimited Data packs?
2. What are the prepaid Unlimited packages which are currently offered?
3. How can customers activate prepaid Unlimited packages?
4. Can the customer activate multiple Unlimited packages at the same time?
5. What is the Data priority for Unlimited Packages?
6. What purposes can we use these Unlimited quotas for?
7. What is the Unlimited package “Unrestricted Mode”?
8. How can the customer activate the Unrestricted Mode ?
9. What happens when the customer activates the Unrestricted Mode
10. Is the Unrestricted Mode permanent?
11. What happens when the customer deactivated the “Unrestricted Mode ”?
12. If Unrestricted Mode is activated, does the Unlimited Package not expire till it’s deactivated?
13. If the customer already has Unlimited packs with Unrestricted Mode activated, will any new Unlimited pack activated by the customer also have an active Unrestricted Mode?
14. What Unlimited Packs can the Unrestricted Mode be activated or deactivated on?
15. How to track/check the usage of Unlimited Packages?