FAQs for Value Added Services
How can I register for this service?
What are the service(s) I need to register for to be eligible for the service?
I dialed 458 and selected the bank but I cannot use the service. What do I do?
My call to 458 is not being answered. Is this normal?
How much can I reload with one missed call?
Is there a limit for this service?
Is there a time limitation between Top Ups?
How many mobile numbers can I register to reload with my selected bank?
Can I top-up a different number other than the number I have registered with?
How will I know if my request was successful?
How do I unregister from this service?
How can I change my selected miss-call reload bank?
Missed Call Alert
Who is eligible to use these loan services?
What is the maximum loan value offered?
What is the minimum loan value offered?
How is a user’s loan value determined?
Can a user obtain multiple loans before fully settling the previous loan taken?
Can a user request an increase or decrease in the loan value?
AI-Dialog Personal Assistant
What is the 'Dialog Personal Assistant' ?
How can I use Dialog? / What are the supported devices?
How do I enable Dialog on Google Home?
How do I enable 'Dialog' on an Android phone?
How do I enable 'Dialog' on Alexa?
How does Dialog verify my Dialog account?
Can I use LTE or my DTV account to setup the skill?
What are Dialog’s capabilities on Alexa?
What are Dialog’s capabilities on Google Home?
How do I configure my mobile number on Alexa?
How do I configure the PIN on Alexa?
How do I configure my mobile number on Google Home?
Do I have to configure my mobile number multiple times?
How do I ask questions on Google Home?
How do I ask questions on Alexa?
How do I exit from Dialog on Google?
How to unlink my mobile Number with Google account?
How to change my Mobile Number on Alexa?
Where can I buy Google Home & Alexa devices?
How do I setup these devices to my Wi-Fi?
DLB (Development Lottery Board) 611 Lottery Service
1. How old must I be to purchase lottery tickets from DLB 611?
2. How do I purchase lottery tickets?
3. What are the channels I can use to purchase lottery tickets?
4. How will I know if I have received any winnings on a ticket that I purchased?
5. How can I claim my winnings?
6. What are the draw dates?
7. How can I check the winning numbers of each lottery?
8. Can I register my National Identity Card (NIC) from a mobile number that is not registered under my NIC?
9. When I’m subscribing to the 611 service, do I need to use the same NIC which I used to register my mobile number?
10. What is the subscription method?
11. What is the On-Demand method?
12. How can I unsubscribe from the service?
1. How do I access the video portal?
2. How much do I need to pay to subscribe to the Video Box service?
3. How do I activate/deactivate the Video Box service?
4. Which mobile software applications support this service?
5. Is the services auto-renewable or is it a one-time service?
6. Can I use this service from a PC or laptop?
7. Are multiple subscriptions to different plans allowed?
8. Will I be charged separately for downloading and playing games within the portal?
1. What is the Dialog Reverse Bid competition?
2. How can I register for the competition?
3. How do we receive bidding chances?
4. What are the basic commands to play this game?
5. Can I play Reverse Bid in a language of my choice?
6. How can I place a bid?
7. What do I need to do in order to stand a chance to win?
8. How do I know if my bid is the lowest and most unique?
ThePapare News Alerts
Dialog e-card (eZ Reload)
1. What is an e-Card?
2. How to buy an e-Card?
3. How to buy an e-card from a retailer?
4. How can I buy an e-card via MyDialog app?
5. How can I recharge/activate an e-Card on my mobile connection?
6. How can I recharge/activate an e-Card on my HBB/DTV Prepaid connection?
7. How can I send/gift an e-Card to someone else?
8. I cannot dial the PIN using the SMS. What is the problem?
9. Can I return or exchange the e-Cards I bought?
10. I have lost my e-Card SMS. Can I get it back?
11. How long does it take for e-Cards to appear in MyDialog app once purchased?
12. Can anyone else manage my e-Cards?
13. How can know if someone else uses my e-Cards?
14. Can I stop others from using my e-Cards?
Is it possible to get a copy of my transaction history?
Can I send credit to Dialog Television connections?
Is it possible to transfer special reloads, such as Rs 29.00, to another Dialog Prepaid connection?
How do I reactivate this service?
How do I deactivate the Share Credit Service?
How do I reset my PIN?
How do I transfer the amount?
How do I change my PIN?
How do I activate the service?