1. What is Genie Business?

2. How does a merchant sign up?

3. What are the platforms available in the app?

4. How will a merchant know when they are activated/verified?

5. What payments can I accept as a merchant on the Genie Business app?

6. How much would the merchant get charged to accept these transactions?

7. When does the merchant get settled?

8. How much does the merchant get after the MDR of 0.50%?

9. What is a settlement a/c?

10. How does a merchant reach Genie Business for support?

11. Can a customer request a refund from Genie business?

12. Can a customer request a chargeback from Genie Business?

13. Can I see all the transactions that have been performed?

14. Can I download the report?

15. Can a merchant request a refund?

1. What is DF Savings?

2. Who are eligible for opening the DF Savings account?

3. How do I open DF Savings account?

4. What are the documents required for opening the DF Savings Account?

5. How do I deposit money to my DF Savings account?

6. How do I view my account balances?

7. What are the features included in the DF Savings account?

8. What is the minimum deposit amount required to open a DF Savings account?

9. What is the withdrawal limit per day?

10. Can I get a physical document for my transactions?

11. Can I get a certified copy of that e-statement when I needed? How?

12. What is the interest rate of this product?

13. When can I start earning interest on my DF Savings account?

14. How is the interest on my DF Savings account calculated?

15. Are there any charges applicable for this savings account?

16. Am I required to maintain a minimum balance in the account?

17. Can I open a joint savings account?

18. What are the ATM charges?

19. How do I request an ATM card via App?

20. How do I link my card to my savings account?

21. How do I Reset my PIN?

22. How do I Temporary Block my ATM card?

23. How do I Unblock my ATM card?

24. How do I Replace my damage ATM card?

25. How do I Permanently block my ATM Card if it’s lost or stolen?

26. Where I can use my ATM Card?

27. Can I use my card overseas?

28. Can I do POS and online transactions from my ATM card?

29. Can I do bill payments via my savings account?

30. Are there any charges applicable for the bill payments?

31. What is Save towards a goal / goal-based savings?

32. What are the features available in goal-based savings product?

33. How do I fund the investment plan?

34. What is the interest rate, offering to this product?

35. Can I change the tenor or funding date or monthly installment value after I open the goal-based savings account?

36. How I request a premature closure?

37. What is the penal interest rate for the pre-mature closures?

38. What are the main conditions of this account?

39. How am I getting my maturity proceeds?

What is a fund?

How do I open mutual funds account?

What are the documents required for opening a mutual funds account

Are there any charges applicable for my Mutual Funds account?

What is an open-ended fund?

Why invest in Mutual funds?

What is a Money Market Fund?

Where will the Money Market Fund invest in?

Who is the Trustee & Custodian?

What is meant by trustee/custodian fees?

What is the fund unit valuation method?

Who can invest in Mutual Funds?

Can I lose my capital investment in funds?

How long does it take to create units?

How can I get my money back?

Can I get a portion of my investment?

What is the governance framework for Mutual Funds?

How do I join the Star Points rewards scheme?

How do I check my Star Points on the Genie app?

Are there any additional costs?

What is the value of a Star Point?

What are the Star Points features available on the Genie app?

How do I donate Star Points?

How do I earn Star Points?

Can I request to reverse/cancel a transaction?

What is the validity of Star Points?

What is Lesi Pay?

How do I know if I’m eligible for the Lesi Pay service?

Why didn’t I get the eligibility SMS notification for the loan?

How do I obtain a loan to purchase a device?

I don’t have a smartphone, is there an alternative way for me to activate this facility?

What are the mandatory details I must provide?

Can I transfer this offer to my family member or a friend?

I have submitted my KYC application through my smartphone. How do I check my application status?

What is my loan duration or repayment period?

Do I have to make any payments upfront?

Can I make a lower down payment?

Can increase the loan amount I’m eligible for?

How many loans can I obtain?

Can I obtain another loan after settling my current loan?

How do I know my loan account number?

How can I check my Lesi Pay loan outstanding balance and the due date for settlement?

How do I know if the payment has been made? Can I check the payment history?

Can I get physical documents of my transactions?

Can I place a standing order to automatically deduct the instalment from my eZ Cash or Genie account?

How will I know if my loan has been closed?

Can I extend the loan period while I’m making repayments?

How much will I be charged as interest?

Will I be charged for late payments?

Do I get charged for loan processing?

How will my loan due date get calculated?

Can I make an early settlement or a part of the payment at any given time?

How do I make repayments?

Am I entitled to benefits for early settlement?

Do I get charged for instalment payments (when paying through the app)?

How do I check my instalment due date?

I didn’t receive my OTP code. What do I do?

My OTP is blocked. What do I do?

I’m unable to log in to eZ cash, and my eZ Cash PIN has been blocked. What do I do?

I can’t remember my Genie username. What do I do?

My Genie password is blocked/I don’t remember it. What do I do?

How do I find out the eligible Devices under Lesi pay instalment plan?

Can I use this loan to purchase another preferred device that I’m not eligible for?

I have a problem with my device. Whom should I contact?

I’m unable to view my loan details on the Genie app. What do I do?

I got a message that I’m eligible for a loan but I’m unable to apply. What do I do?

I made the payment on time. However, I have been charged a penalty. What do I do?

My loan has not been processed/approved. What do I do?

I’m unable to update my profile information. What do I do?

My profile information is incorrect. How do I update it?

What is Device blocking feature?

How can I unsubscribe from these notifications?

I want to gift this device to my friend and remove this Device blocking feature, what do I do?

What features does it have?

What happens if I don’t settle my due payments on time?

My device has been blocked. What do I do?

How can I check my Loan outstanding once by Device is blocked?

What are the card types that I can store under my Genie account?

How do I add my Credit or Debit card?

Are there any charges for Card payments?

What is the process of verifying my card with Genie?

What is Quick loan?

How do I obtain a loan?

What are the loan options available?

What is my loan duration or repayment period?

Do I need to have guarantor to obtain a loan?

Do I need to visit an outlet to get this loan?

Do I have to submit any documents?

How do I know my application status?

Me/My guarantor was unable to answer the call, what do I do?

Will my loan performance be reported to the Credit Information Bureau of Sri Lanka (CRIB)?

To which account will my loan be deposited?

How much will I be charged as interest?

Will I be charged for late payments?

Do I get charged for loan processing?

What is the definition of a month?

How is my daily penalty interest calculated for late payment?

Can I place a standing order to send the monthly instalment to Dialog savings account?

How do I make my repayments?

Can I settle the loan in full at any given time?

Am I entitled to any benefits for early settlement?

Do I get charged for instalment payments?

How do I view my Loan details?

What are the card types that I can store under my Genie Account?

How do I add my Credit or Debit card?

What is the process of verifying my card with Genie ?

Why does it pop-up a mobile number/e-mail confirmation page when adding a card?

What is 3DS?

Can I change the mobile number / e-mail address of the OTP?

How long does it allow me to enter the OTP?

Do I need to go through the 3D secure verification process for recurrent transactions as well?

If my card if not 3D secured, still can I use that card on Genie?

Are there any charges for Card payments?

Can I use any of my credit cards or debit cards with Genie?

What are the Savings Accounts I can store under my Genie account?

How do I add a Savings Account?

What is the process of verifying my Savings Account with Genie?

How can I access my transaction data?

Why doesn’t it show the other saved payment options in the wallet when I try to change the payment option during a transaction?

Will I be notified whenever any secure activity is performed?

How do I register?

Can I use Genie via Wi-Fi?

Can I share my Genie User credentials with another person?

I forgot my Genie PIN. How to reset?

My Genie account is blocked?

I didn’t receive my OTP (One Time Password), what should I do?

My profile information is incorrect. How do I update it?

I am unable to update my profile information. What do I do?

I lost my mobile / change my mobile, what can I do? How to change?

Are there any charges for Genie? And how the payments get updated for the Utility Payments?