FAQs for
Helpful Tips
I used the internet at night continuously - (i.e. from 11:30 p.m. till 1:00 a.m.) but my Anytime Data usage (11:30 p.m. – 12:00 midnight) cannot be seen on the data usage record.
What is Speed check limit?
What can I do when I reach my speed check limit?
There is a usage record in my usage record history. But I have not used Internet during the said period as appeared in the usage record history
How can I change my existing Bill/FUP cycles to another cycle as I need?
I have used the Internet but my session was not indicated in the usage record history
In addition to 300MB blocks, I have some entries in my usage record history with less than 300MB blocks. i.e: 168.34MB. If the system report in 300MB blocks how does it happen?
Is there any possibility to mismatch the Bill/FUP cycles (Ex. Bill Cycle: 1st to 31st; FUP cycle 21st to 20th)?
How do I know the credit limit for my HBB connection?
Can I disconnect my connection temporally?
Can I upgrade or downgrade my monthly package?
What happens if I finished using my Night Time Bonus Data?
How long I can keep my connection in disconnected status?
I have used the Internet at 3:00 a.m. , during the period known as Night Time. But my data usage record shows a data usage from my Anytime Data which starts only after 8:00 a.m. What would be the reason?
How can I maintain my HBB connection without disconnections?