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Key features of the MyDialog App
Frequently asked questions
Terms & Conditions
Data charges do not apply only if Dialog mobile data is used. Data charges may apply if links opened are on external browsers. Data charges may apply if mobile roaming is active.
Refer T&C
Is this the existing Dialog Self Care App?
Yes, the Dialog Self Care App has been upgraded to the MyDialog app to serve you better.
How many connections can I add to the MyDialog app?
You can add a maximum of 20 connections.
Am I charged for data when using the MyDialog app?
Data charges will not be applicable for Dialog users.
Will I be charged for downloading the MyDialog app?
Yes. Standard data charges will be applicable
If I am using a Prepaid connection, can I access the MyDialog app even when I have no data balance left?
You need to have a sufficient data balance to access the app.
What OS versions does the app support?
Android 4.4 and above, iOS 8.0 and above, Huvawei - available on Huawei Manage Services based devises on AppGallery
Does the app support multiple languages?
Yes. The app supports the English, Sinhala, Tamil, and Chinese languages
Can I reload or pay my bills using a credit/debit card?
Yes, you can pay using any valid credit/debit card.
Can a non-Dialog user install and use the app?
Yes, non-Dialog users can access Star Points, eZ Cash accounts and explore other Dialog services
How do I report a problem?
You can lodge a complaint or contact Dialog Support through the ‘Menu’ option on the MyDialog app. Go to Menu –> Dialog Support –> Report a problem