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Lesi Pay Genie 2.0

What is Lesi Pay?

How do I know if I’m eligible for the Lesi Pay service?

Why didn’t I get the eligibility SMS notification for the loan?

How do I obtain a loan to purchase a device?

I don’t have a smartphone, is there an alternative way for me to activate this facility?

What are the mandatory details I must provide?

Can I transfer this offer to my family member or a friend?

I have submitted my KYC application through my smartphone. How do I check my application status?

What is my loan duration or repayment period?

Do I have to make any payments upfront?

Can I make a lower down payment?

Can increase the loan amount I’m eligible for?

How many loans can I obtain?

Can I obtain another loan after settling my current loan?

How do I know my loan account number?

How can I check my Lesi Pay loan outstanding balance and the due date for settlement?

How do I know if the payment has been made? Can I check the payment history?

Can I get physical documents of my transactions?

Can I place a standing order to automatically deduct the instalment from my eZ Cash or Genie account?

How will I know if my loan has been closed?

Can I extend the loan period while I’m making repayments?

How much will I be charged as interest?

Will I be charged for late payments?

Do I get charged for loan processing?

How will my loan due date get calculated?

Can I make an early settlement or a part of the payment at any given time?

How do I make repayments?

Am I entitled to benefits for early settlement?

Do I get charged for instalment payments (when paying through the app)?

How do I check my instalment due date?

I didn’t receive my OTP code. What do I do?

My OTP is blocked. What do I do?

I’m unable to log in to eZ cash, and my eZ Cash PIN has been blocked. What do I do?

I can’t remember my Genie username. What do I do?

My Genie password is blocked/I don’t remember it. What do I do?

How do I find out the eligible Devices under Lesi pay instalment plan?

Can I use this loan to purchase another preferred device that I’m not eligible for?

I have a problem with my device. Whom should I contact?

I’m unable to view my loan details on the Genie app. What do I do?

I got a message that I’m eligible for a loan but I’m unable to apply. What do I do?

I made the payment on time. However, I have been charged a penalty. What do I do?

My loan has not been processed/approved. What do I do?

I’m unable to update my profile information. What do I do?

My profile information is incorrect. How do I update it?

What is Device blocking feature?

How can I unsubscribe from these notifications?

I want to gift this device to my friend and remove this Device blocking feature, what do I do?

What features does it have?

What happens if I don’t settle my due payments on time?

My device has been blocked. What do I do?

How can I check my Loan outstanding once by Device is blocked?