FAQs for Lesi Pay
About Lesi Pay
What is Lesi Pay?
How do I know if I’m eligible for the Lesi Pay service?
Why didn’t I get a SMS notification for the loan?
How do I obtain a loan to purchase a device?
I don’t have a smartphone, is there an alternative way for me to activate this facility?
What are the mandatory details I must provide?
Can I transfer this offer to my family member or a friend?
I have submitted my KYC application through my smartphone. How do I check my application status?
What is my loan duration or repayment period?
Do I have to make any payments upfront?
Can I make a lower down payment?
Can increase the loan amount I’m eligible for?
How many loans can I obtain?
Can I obtain another loan after settling my current loan?
How do I know my loan account number?
How can I check my Lesi Pay loan outstanding balance and the due date for settlement?
How do I know if the payment has been made? Can I check the payment history?
Can I get physical documents of my transactions?
Can I place a standing order to automatically deduct the instalment from my eZ Cash or Genie account?
How will I know if my loan has been closed?
Can I extend the loan period while I’m making repayments?
I don’t know what to do
I’m unable to view my loan details on the Genie app. What do I do?
I got a message that I’m eligible for a loan but I’m unable to apply. What do I do?
I made the payment on time. However, I have been charged a penalty. What do I do?
My loan has not been processed/approved. What do I do?
I’m unable to update my profile information. What do I do?
My profile information is incorrect. How do I update it?
Assistance in Applying for a Loan
Device Loan Related
Device Blocking Feature Related
What is Device blocking feature?
How can I unsubscribe from these notifications?
I want to gift this device to my friend and remove this Device blocking feature, What do I do?
What features does it have?
What happens if I don’t settle my due payments on time?
My device has been blocked. What do I do?
How can I check my Loan outstanding once by Device is blocked?