I’m unable to view my loan details on the Genie app. What do I do?

I got a message that I’m eligible for a loan but I’m unable to apply. What do I do?

I made the payment on time. However, I have been charged a penalty. What do I do?

My loan has not been processed/approved. What do I do?

I’m unable to update my profile information. What do I do?

My profile information is incorrect. How do I update it?