1. What are the available schemes?

2. Do I entitle for all device schemes?

3. Can I change my scheme on demand?

4. Is the down payment for both the connection & the unit (Device)?

5. How should I pay to the loan? Can I pay to the same connection reference?

6. Mistakenly I paid my loan installment to the connection reference. Can it be transferred to the loan?

7. Mistakenly I paid my connection installment to the loan account. Can it be transferred to the connection reference?

8. I want to cancel my loan

9. My device is faulty. I need to replace

10. I need to purchase this unit or transfer it under my family member/relative/friends name

11. I need to convert my DTV or HBB connection (Prepaid to Postpaid or Postpaid to Prepaid)  

12. Is the delivery available

13. Can I Disconnect my DTV or HBB connection? 

1. What is Device blocking feature?

2. How can I unsubscribe from these notifications?

3. I want to gift this device to my friend and remove this Device blocking feature, What do I do?

4. What features does it have?

5. What happens if I don’t settle my due payments on time?

6. My device has been blocked. What do I do?

7. How can I check my Loan outstanding once by Device is blocked?

I’m unable to view my loan details on the Genie app. What do I do?

2. I got a message that I’m eligible for a loan but I’m unable to apply. What do I do?

3. I made the payment on time. However, I have been charged a penalty. What do I do?

4. My loan has not been processed/approved. What do I do?

5. I’m unable to update my profile information. What do I do?

6. My profile information is incorrect. How do I update it?

1. How do I find out the eligible Devices under Lesi pay installment plan?

2. Can I use this loan to purchase another preferred device that I’m not eligible for?

3. I have a problem with my device. Whom should I contact?

1. I’ve selected a device and a preferred location to collect the device, still did not get the confirmation

2. Can I change the selected device after the reservation?

3. Can I visit a different outlet and collect the device?

4. My reservation got expired. What should I do?

5. Can I extend my reservation?

1. I didn’t receive my OTP code. What do I do?

2. My OTP is blocked. What do I do?

3. I’m unable to log in, and my eZ Cash PIN has been blocked. What do I do?

4. I can’t remember my Genie username. What do I do?

5. My Genie password is blocked/I don’t remember it. What do I do?

1. How do I make repayments?

2. Am I entitled to benefits for an early settlement?

3. Do I get charged for installment payments (when paying through the app)?

4. How do I check my installment due date?

1. How will my loan due date get calculated?

2. Can I make an early settlement or a part of the payment at any given time?

1. How much will I be charged as interest?

2. Will I be charged for late payments?

3. Do I get charged for loan processing?

1. What is Lesi Pay?

2. How do I know if I’m eligible for the Lesi Pay service?

3. Why didn’t I get a SMS notification for the loan?

4. How do I obtain a loan to purchase a device?

5. I don’t have a smartphone, is there an alternative way for me to activate this facility?

6. What are the mandatory details I must provide?

7. Can I transfer this offer to my family member or a friend?

8. I have submitted my KYC application through my smartphone. How do I check my application status?

9. What is my loan duration or repayment period?

10. Do I have to make any payments upfront? 

11. Can I make a lower down payment?

12. Can increase the loan amount I’m eligible for?

13. How many loans can I obtain?

14. Can I obtain another loan after settling my current loan?

15. How do I know my loan account number?

16. How can I check my Lesi Pay loan outstanding balance and the due date for settlement?

17. How do I know if the payment has been made? Can I check the payment history?

18. Can I get physical documents of my transactions?

19. Can I place a standing order to automatically deduct the instalment from my eZ Cash or Genie account?

20. How will I know if my loan has been closed?

21. Can I extend the loan period while I’m making repayments?