FAQs for Mobile Broadband

Work & Learn Packs

What is meant by “Minimal Distractions from Social Media, Streaming Media and other identifiable applications and services”?

What is this Data Plan?

When an application or website not listed in the excluded list is accessed there could be a situation where an embedded application could be from the excluded list (E.g.: A learning app having Facebook content /authentication). Will I be able to access that?

If I have another standard data plan which has a Night Time Bonus Data Quota (12am – 8am) which is not fully utilized, and I access a Work / Learn related application between 12 am - 8 am what will happen?

What would happen if I attempt to activate the 4G Work & Learn Plan via a reload without a 4G handset and a 4G SIM?

If I am a prepaid customer who does not have any other data plan with zero balance in my prepaid account, will the excluded applications & services then be completely blocked?

How does this plan work with any other YouTube related Data package?

What is the purpose of introducing this Plan?

When can we access the Data Quota for the 4G Work & Learn Plan?

Can I access YouTube from this Data Plan?

Can a Postpaid customer activate this plan without having another data plan activated?

How does the rental get charged for postpaid customers who activate this Plan in the middle of their billing cycle?

What happens if I access the above applications and services not required for Working & Learning?

Is there a possibility of completely prohibiting access/use of all the applications and services mentioned in the Excluded Applications list from the “Data Quota for 4G Work & Learn Plan”?

If I activate a Time-Based Data Plan and access a work / learn related application what will happen?

Is this special data plan available for Dialog Mobile 3G customers?

Is this special data plan available for Dialog Mobile & Home Broadband customers?

Fun Blaster

1. What is this package?

2. What is the purpose of introducing this plan?

3. Is this package available for both prepaid & postpaid customers?

4. How do I activate the Data Plan?

5. How do I deactivate this plan?

6. Does the package allow me to enjoy unlimited Data for Facebook Messenger as well? 

7. Does this package allow me to stream HD videos?

8. What is the quality level for Spotify Music in the Fun Blaster 102?

9. Will I be charged if I click on a link and access a different application or URL other than the applications offered with Fun Blaster?

10. Is this plan available for Dialog Mobile 3G customers?

11. I am 4G customer using a 4G SIM on a 4G device.  After activating this plan, will I be charged for Data for using the relevant applications offered in Fun Blaster when I am latched to the 3G network? 

12. What would happen if I attempt to activate this plan through a direct reload without a 4G handset and a 4G SIM?

13. How does the Data quota priority work, if I have activated this plan with other Data plans or internet cards?

14. If a prepaid customer has two or more of the same plans activated at the same time, when will the validity period end?

15. How do I check data usage?

16. Is it necessary for me to have another additional Data quota or additional Data balance on my mobile to use unlimited YouTube, Facebook, WhatsApp, Instagram and Spotify?

17. How do I know whether the Fun Blaster Data Plan’s speed restriction is currently removed or applied?

18. Is it necessary for me to have another additional data quota or additional data balance on my mobile to use unlimited YouTube, Facebook, WhatsApp, Spotify and Instagram?

Fun Blaster 105 Plan

1. What is this Plan?

2. What is the purpose of introducing this Plan?

3. Is this Plan available for both Prepaid & Postpaid customers?

4. How do I activate this Plan?

5. How do I deactivate this Plan?

6. Does the Plan allow me to enjoy data at a discounted price for Facebook Messenger as well?

7. Does the Plan allow me to enjoy data at a discounted price for other social media/instant messaging apps as well?

8. Does this Plan allow me to stream HD videos on Facebook?

9. Is this Plan available for Dialog Mobile 3G customers?

10. I am a 4G customer using a 4G SIM on a 4G device. After activating this Plan would I get charged for data when using Facebook or WhatsApp when I am latched to the 3G network?

11. Customers are required to have a 4G device & 4G SIM to activate the offer. If the user changes the device to a 3G device or Dongle after activating the Fun Blaster quota, can the user still stream through a 3G device or by using 3G coverage?

12. What would happen if I attempted to activate this Plan via a direct reload without a 4G handset and a 4G SIM?

13. How does the Data quota priority work, If I have activated this Plan with other Data Plans or internet cards?

14. If I have two or more Prepaid Facebook & WhatsApp Plans activated at the same time, when will my validity period end?

15. How do I check my Data usage?

16. Is it possible for customers to use the service when a Prepaid account or Postpaid (Hybrid) account balance is zero?

17. Does this Plan work with any other Facebook related Data Plan?

18. What if I want to watch a video which is not restricted to SD quality on Facebook or WhatsApp without buffering?

19. How do I know whether SD quality has been successfully disabled/enabled for my Rs. 109 Fun Blaster Plan?

20. Can users hotspot and enjoy from other devices?

21. Am I getting charged for games played on Facebook?

22. Does this Plan provide data at a discounted price for 'WhatsApp business' as well?

23. After activating the Fun Blaster plan will inbuilt apps on Facebook (like Creator Studio from Facebook, Spark AR Player, Facebook Local, Facebook Adverts Manager, Facebook Analytics, Origami Live, Facebook Pages Manages, Work Place, Work Place Chat) also be free of charge?

24. Will the user be charged for their Data usage, if the videos are not hosted by Facebook or another platform?

25. If the customer browses through their desktop browser, does the user get charged?

Unlimited Netflix

What are the Unlimited Netflix Mobile Data Plans?

What is the difference between SD quality & HD quality?

What's the benefit of subscribing to Unlimited Netflix Mobile Data Plans?

Are Unlimited Netflix Mobile Data Plans available for both Dialog Mobile Prepaid & Postpaid customers?

Are Unlimited Netflix Mobile Data Plans available for Dialog Mobile 3G customers?

I am 4G customer using a 4G SIM on a 4G device. After activating this plan would I get charged for data on Netflix when I am latched to the 3G network?

Can we use Unlimited Netflix Mobile Data Plans for Video streaming applications other than Netflix?

Can I hotspot / tether and use Unlimited Netflix Mobile Data Plans on multiple devices or a smart TV?

How do I activate the Unlimited Netflix Mobile Data Plans?

Can a Postpaid customer activate this plan without having another data plan activated?

Do I require another data quota on my mobile to access other applications?

How do I check Data usage?

Will I be notified when my Unlimited Mobile Data plan is over?

How do I deactivate Unlimited Netflix Mobile Data Plan?

How does the rental get charged for postpaid customer who activates this Plan in the middle of the billing cycle?

How does the Data quota priority work, if I have activated this plan with other Data Plans or Internet cards?

If I activate a Time-Based Data Plan and access Netflix related application what will happen?

If I have two or more Netflix Unlimited Mobile Data Plans activated at the same time, when will my validity period end?

What if I want to watch a video which is not restricted to SD/HD Quality on Netflix apps without buffering?

Are Unlimited Netflix Mobile Data Plans available for Dialog Home Broadband customers?

4G Video Blaster

1. What is 4G Video Blaster?

2. How do I activate 4G Video Blaster plans?

3. Can I activate the 4G Video Blaster Plan without a monthly postpaid rental data package?

4. How do I deactivate 4G Video Blaster Plans?

5. If I have multiple packages can I activate the 4G Video Blaster plan?

6. What will happen if I increase the quality above 360p while using the 4G Video Blaster plan especially on tabs OR large screens?

7. After activating the 4G Video Blaster plan can I use my hotspot and enjoy Unlimited YouTube on other connected devices?

8. Can Postpaid Unlimited Data package (FUP) users activate a 4G Video Blaster plan?

9. How do I check Data usage?

10. Why does the Dialog network recognize my device as a non 4G device even though it is 4G compatible?

11. How does the rental get charged for a postpaid customer who activates the 4G Video Blaster plan in the middle of the billing cycle?

12. Can a postpaid customer activate/deactivate the plan multiple times within a billing cycle?

13. What if I want to watch a video which is not restricted to SD Quality on YouTube without buffering?

14. How do I know whether “YouTube Unrestricted Video Quality (Charged Mode)” feature is activated on my mobile?

15. If I have already activated the YouTube Data Saver service can I activate the YouTube Unrestricted Video Quality (Charged Mode)?

16. What would happen if I attempt to activate the 4G Video Blaster by reloading Rs.249/- without a 4G Phone and a 4G SIM?

17. How do I check if my device and SIM is 4G compatible?

18. Can I activate the 4G Video Blaster plan on my 4G compatible Tab or Dongle?

19. Does the 4G Video Blaster plan work with any other YouTube-related Data package?

Video Conferencing Plans

Is this special data plan available for both Dialog Mobile Prepaid & Postpaid customers?

Is there any speed restriction applicable to this plan?

Is it necessary for me to have another data quota available on my mobile to access other applications?

Can a Postpaid customer activate this plan without having another data plan activated?

If I activate a Time-Based Data Plan and access a Video conference-related application what will happen?

What is this Data Plan?

I am a 4G customer using a 4G SIM on a 4G device. After activating this plan would I get charged for data on video conferencing when I am latched to the 3G network?

What if I want to have an MS Teams or Zoom Video Conference call which is not restricted to SD Quality?

Is there a usage limit applicable on the Unlimited Plan?

How does the rental get charged for postpaid customers who activate this plan in the middle of the billing cycle?

What is the purpose of introducing this plan?

Can I use a Mobile Hotspot and allow video conferencing for others in the room?

How do I activate the Data Plan?

What time of the day can we access the Data Quota for the Video Conferencing Plan?

Can we use this package for Video Conferencing Applications other than MS Teams or Zoom?

What would happen if I attempt to activate the Video Conference Plan by a direct reload without a 4G handset and a 4G SIM?

How do I deactivate this plan?

How do I check data usage?

How does the data quota priority work if I have activated this plan with other Data Plans or Internet cards already activated on my device?

Is this special data plan available for Dialog Mobile 3G customers?

Is this special data plan available for Dialog Home Broadband customers?