FAQs for Mobile Broadband
Anytime Data Plans
Data Blaster
4G Video Blaster
Work & Learn Packs
Fun Blaster
HSPA Data Only Packages
Tips to Use Data Effectively
Pay As You Use (PAYU)
Unlimited Netflix
“NanaDiri” Data Scholarship
Mobile Broadband Plans
Mobile Broadband All Unlimited Data Plans
Video Conferencing Plans
Anytime Data Add-Ons
Anytime Data Plans
Data Blaster
What is the Data Blaster Package?
Is the plan available for both Prepaid & Postpaid customers?
What is the difference between other Combo packs and Data Blaster?
Is the pricing of the “Data Blaster” Inclusive of Taxes?
How do I activate the “Data Blaster” pack?
Can a Postpaid Customer activate “Data Blaster” as their base package?
How do I check Data/Voice usage?
How do I deactivate “Data Blaster”?
4G Video Blaster
1. What is 4G Video Blaster?
2. How do I activate 4G Video Blaster plans?
3. Can I activate the 4G Video Blaster Plan without a monthly postpaid rental data package?
4. How do I deactivate 4G Video Blaster Plans?
5. If I have multiple packages can I activate the 4G Video Blaster plan?
6. What will happen if I increase the quality above 360p while using the 4G Video Blaster plan especially on tabs OR large screens?
7. After activating the 4G Video Blaster plan can I use my hotspot and enjoy Unlimited YouTube on other connected devices?
8. Can Postpaid Unlimited Data package (FUP) users activate a 4G Video Blaster plan?
9. How do I check Data usage?
10. Why does the Dialog network recognize my device as a non 4G device even though it is 4G compatible?
11. How does the rental get charged for a postpaid customer who activates the 4G Video Blaster plan in the middle of the billing cycle?
12. Can a postpaid customer activate/deactivate the plan multiple times within a billing cycle?
13. What if I want to watch a video which is not restricted to SD Quality on YouTube without buffering?
14. How do I know whether “YouTube Unrestricted Video Quality (Charged Mode)” feature is activated on my mobile?
15. If I have already activated the YouTube Data Saver service can I activate the YouTube Unrestricted Video Quality (Charged Mode)?
16. What would happen if I attempt to activate the 4G Video Blaster by reloading Rs.318/- without a 4G Phone and a 4G SIM?
17. How do I check if my device and SIM is 4G compatible?
18. Can I activate the 4G Video Blaster plan on my 4G compatible Tab or Dongle?
19. Does the 4G Video Blaster plan work with any other YouTube-related Data package?
Work & Learn Packs
What is meant by “Minimal Distractions from Social Media, Streaming Media and other identifiable applications and services”?
What is this Data Plan?
When an application or website not listed in the excluded list is accessed there could be a situation where an embedded application could be from the excluded list (E.g.: A learning app having Facebook content /authentication). Will I be able to access that?
If I have another standard data plan which has a Night Time Bonus Data Quota (12am – 8am) which is not fully utilized, and I access a Work / Learn related application between 12 am - 8 am what will happen?
What would happen if I attempt to activate the 4G Work & Learn Plan via a reload without a 4G handset and a 4G SIM?
If I am a prepaid customer who does not have any other data plan with zero balance in my prepaid account, will the excluded applications & services then be completely blocked?
How does this plan work with any other YouTube related Data package?
What is the purpose of introducing this Plan?
When can we access the Data Quota for the 4G Work & Learn Plan?
Can I access YouTube from this Data Plan?
Can a Postpaid customer activate this plan without having another data plan activated?
How does the rental get charged for postpaid customers who activate this Plan in the middle of their billing cycle?
What happens if I access the above applications and services not required for Working & Learning?
Is there a possibility of completely prohibiting access/use of all the applications and services mentioned in the Excluded Applications list from the “Data Quota for 4G Work & Learn Plan”?
If I activate a Time-Based Data Plan and access a work / learn related application what will happen?
Is this special data plan available for Dialog Mobile 3G customers?
Is this special data plan available for Dialog Mobile & Home Broadband customers?
Fun Blaster
1. What is this package?
2. What is the purpose of introducing this plan?
3. Is this package available for both prepaid & postpaid customers?
4. How do I activate the Data Plan?
5. How do I deactivate this plan?
6. Does the package allow me to enjoy unlimited Data for Facebook Messenger as well?
7. Does this package allow me to stream HD videos?
8. What is the quality level for Spotify Music in the Fun Blaster 102?
9. Will I be charged if I click on a link and access a different application or URL other than the applications offered with Fun Blaster?
10. Is this plan available for Dialog Mobile 3G customers?
11. I am 4G customer using a 4G SIM on a 4G device. After activating this plan, will I be charged for Data for using the relevant applications offered in Fun Blaster when I am latched to the 3G network?
12. What would happen if I attempt to activate this plan through a direct reload without a 4G handset and a 4G SIM?
13. How does the Data quota priority work, if I have activated this plan with other Data plans or internet cards?
14. If a prepaid customer has two or more of the same plans activated at the same time, when will the validity period end?
15. How do I check data usage?
16. Is it necessary for me to have another additional Data quota or additional Data balance on my mobile to use unlimited YouTube, Facebook, WhatsApp, Instagram and Spotify?
17. How do I know whether the Fun Blaster Data Plan’s speed restriction is currently removed or applied?
18. Is it necessary for me to have another additional data quota or additional data balance on my mobile to use unlimited YouTube, Facebook, WhatsApp, Spotify and Instagram?
HSPA Data Only Packages
Tips to Use Data Effectively
Pay As You Use (PAYU)
Unlimited Netflix
What are the Unlimited Netflix Mobile Data Plans?
What is the difference between SD quality & HD quality?
What's the benefit of subscribing to Unlimited Netflix Mobile Data Plans?
Are Unlimited Netflix Mobile Data Plans available for both Dialog Mobile Prepaid & Postpaid customers?
Are Unlimited Netflix Mobile Data Plans available for Dialog Mobile 3G customers?
I am 4G customer using a 4G SIM on a 4G device. After activating this plan would I get charged for data on Netflix when I am latched to the 3G network?
Can we use Unlimited Netflix Mobile Data Plans for Video streaming applications other than Netflix?
Can I hotspot / tether and use Unlimited Netflix Mobile Data Plans on multiple devices or a smart TV?
How do I activate the Unlimited Netflix Mobile Data Plans?
Can a Postpaid customer activate this plan without having another data plan activated?
Do I require another data quota on my mobile to access other applications?
How do I check Data usage?
Will I be notified when my Unlimited Mobile Data plan is over?
How do I deactivate Unlimited Netflix Mobile Data Plan?
How does the rental get charged for postpaid customer who activates this Plan in the middle of the billing cycle?
How does the Data quota priority work, if I have activated this plan with other Data Plans or Internet cards?
If I activate a Time-Based Data Plan and access Netflix related application what will happen?
If I have two or more Netflix Unlimited Mobile Data Plans activated at the same time, when will my validity period end?
What if I want to watch a video which is not restricted to SD/HD Quality on Netflix apps without buffering?
Are Unlimited Netflix Mobile Data Plans available for Dialog Home Broadband customers?
“NanaDiri” Data Scholarship
1. What is the “NanaDiri” Data Scholarship?
2. What are the eligibility criteria?
3. Is this package available for both prepaid & postpaid users?
4. Does the package allow me to enjoy unlimited Data for Work & Learn /video conferencing?
5. Which applications can the user utilize the 7GB Data quota for?
6. When can the package quota be renewed?
7. How do I check the Data usage?
Mobile Broadband Plans
How is data prioritized and consumed when a data plan is activated?
What is new on the new Prepaid and Postpaid data packages?
Are there any extra charges for Data Add on packages?
Can a customer without a data package activate a Data Add on Pack?
Can a Postpaid customer activate multiple Data Add on Packs?
Is the validity of a Data Add on Pack aligned with a customer’s billing period?
Can voice bundle package users activate Data Add on packages?
Can an existing Postpaid Data package user migrate to the 4G bonus pack?
Are the price points tax inclusive?
How do I check data usage?
What is required to use data on 4G?
How do I deactivate Monthly Rental Packages?
How do I deactivate Prepaid Time Based Packages?
How do I deactivate Prepaid Social Media Packages?
How do I deactivate Prepaid Night Time Packages?
How to change my mobile broadband postpaid package?
What if I have a remaining balance from a previous data pack and activate a new data pack?
Who is eligible for bonus data on 4G?
How do I activate a data pack?
How to Activate Prepaid Data Packages?
Mobile Broadband All Unlimited Data Plans
1. What are these plans?
2. Is this package available for both Prepaid & Postpaid customers?
3. How do I activate the Data plan?
4. How do I deactivate this plan?
5. If I have a sudden need to use an application with a higher speed than the speed offered in the All Unlimited Data Plan, can I remove the speed restriction of the package temporarily?
6. How does the Data quota priority work, if I have activated this plan with other Data plans or internet cards?
7. Can a customer activate two or more of these plans at the same time?
8. If a customer has two or more of these plans activated at the same time, when will his validity period end?
9. Is this plan available for Dialog Mobile 3G customers?
10. I am 4G customer using a 4G SIM in a 4G device. After activating this plan would I get charged for Data when I am latched onto the 3G network?
Video Conferencing Plans
Is this special data plan available for both Dialog Mobile Prepaid & Postpaid customers?
Is there any speed restriction applicable to this plan?
Is it necessary for me to have another data quota available on my mobile to access other applications?
Can a Postpaid customer activate this plan without having another data plan activated?
If I activate a Time-Based Data Plan and access a Video conference-related application what will happen?
What is this Data Plan?
I am a 4G customer using a 4G SIM on a 4G device. After activating this plan would I get charged for data on video conferencing when I am latched to the 3G network?
What if I want to have an MS Teams or Zoom Video Conference call which is not restricted to SD Quality?
Is there a usage limit applicable on the Unlimited Plan?
How does the rental get charged for postpaid customers who activate this plan in the middle of the billing cycle?
What is the purpose of introducing this plan?
Can I use a Mobile Hotspot and allow video conferencing for others in the room?
How do I activate the Data Plan?
What time of the day can we access the Data Quota for the Video Conferencing Plan?
Can we use this package for Video Conferencing Applications other than MS Teams or Zoom?
What would happen if I attempt to activate the Video Conference Plan by a direct reload without a 4G handset and a 4G SIM?
How do I deactivate this plan?
How do I check data usage?
How does the data quota priority work if I have activated this plan with other Data Plans or Internet cards already activated on my device?
Is this special data plan available for Dialog Mobile 3G customers?
Is this special data plan available for Dialog Home Broadband customers?
Anytime Data Add-Ons
What are these new Data Add-ons?
Is the full range of Data Add-ons available for both prepaid & postpaid customers?
Is the pricing of the Data Add-on package exclusive of tax?
Is there a price difference when we buy low validity Data Add-ons?
How do I activate a Data Add-on?
How do I check my Data usage?
Are Data Add-ons available for Home Broadband customers as well?
When a Prepaid customer activates an Add-on before the pack’s Data quota is not over, how does the usage priority work?
What are the new features available with the new Data Add-ons?