FAQs for Apps

ViU App

1. Where can I find the Dialog ViU app? 

2. What is the login process? 

3. Which mobile OS versions are compatible with the ViU app? 

4. What type of content is available on ViU? 

5. What special offer is Dialog providing with ViU? 

6. What is the Standard pack pricing? 

7. What do you get with the Standard pack subscription? 

8. How can I subscribe to the Standard package on ViU? 

9. What would be the applicable tax? 

10. Will the plan be auto-renewed upon subscription? 

11. How do I deactivate the package? 

12. How do I know the difference between FREE and PAID content? 

13. What content is in the FREE zone? 

14. How do I change the video quality (resolution) settings? 

15. I tried to stream Dialog ViU and my Data finished. Why? 

16. I have a Data only SIM, can I use this number on ViU? 

17. I want to set parental restrictions on the ViU app. How do I do it? 

18. If I forget the PIN, how do I get a new PIN? 

19. What are the available subscription packages?

20. I have added my Dialog TV account on the Dialog ViU App, but I still can’t watch my channels. Why? 

21. What are the Dialog Television rental packs available for a Dialog Television connection at home? 

22. I can’t find the Catch-Up TV feature for certain channels? 

23. Why doesn’t my Dialog TV GO app work anymore?                    

24. How do I search for my favourite drama or movie? 

25. Can I share ViU app videos on social media? 

26. Can I use the app outside Sri Lanka? 

27. How can I get help on ViU? 

28. What if a Dialog SIM is still charged Data for streaming ViU content?  

29. Will the app work on Smart Android TVs? 

30. What happens if we use dual SIM cards? If so, do we need to remove the other SIM card and watch? 

31. Is it Data free for iPhones? 

Mega Run

In which languages can I play the game?

What is the Mega Run රන් පැය?

What if I want to enter another Dialog number?

How do I revive in the game?

How do I download Mega Run?

Which Android versions are supported?

Who can play Mega Run?

What can I win by playing Dialog Mega Run?

How do I initiate AR game play?

What is Mega Run AR?

Can I play the game using the same number on multiple devices?

Why have I been blocked from playing the game?

What is a Daily Challenge?

How do I participate in the Daily Challenge?

What happens if the prizes allocated for the Daily Challenge run out when I’m in the middle of the challenge?

Where can I see my remaining lives?

How do I get multiple revive chances (lives)?

What is the leaderboard?

How do I select a special character?

In which languages can I play the game?

What is the Mega Run රන් පැය?

What if I want to enter another Dialog number?

How do I revive in the game?

How do I download Mega Run?

Which Android versions are supported?

Who can play Mega Run?

What can I win by playing Dialog Mega Run?

How do I initiate AR game play?

What is Mega Run AR?

Can I play the game using the same number on multiple devices?

Why have I been blocked from playing the game?

What is a Daily Challenge?

How do I participate in the Daily Challenge?

What happens if the prizes allocated for the Daily Challenge run out when I’m in the middle of the challenge?

Where can I see my remaining lives?

How do I get multiple revive chances (lives)?

What is the leaderboard?

How do I select a special character?