1. Why and by when will this service be discontinued?

2. If my Spotify monthly subscription is renewed before 6th June 2022 and I paid via the Dialog Add-to-bill service, can I continue to use Spotify Premium? 

3. How do I change my payment method to card payment?

1. Can I watch IPL  2022 on Dialog?

2. How much does it cost to watch IPL 2022 on Dialog ViU?

3. How can I watch IPL 2022 free?

4. How can I activate IPL pack?

5. Any special offers or discounts for IPL?

1. Can I watch LIVE TV for FREE? 

2. Can I watch ViU on TV by mirroring my mobile? 

3. Is ViU Mini available for Dialog VIU? 

4. Why can’t I watch Sirasa TV? 

5. If I have a Dialog Television subscription, can I watch those channels on the ViU app? 

6. How do I watch the Dialog TV channels on ViU? 

7. What are the channel available for users to view freely?

8. What are the other features available in the LIVE TV section? 

9. How do I add/set a reminder for LIVE TV programmes? 

10. Why can’t I watch VODs on My ViU App anymore? 

11. If I have a Dialog Television account, can I watch VODs for FREE? 

12. Why can’t I watch VODs on My ViU App anymore? 

13. If I have a Dialog Television account, can I watch VODs for FREE?

14. Do I have to activate the ViU subscription to watch LIVE TV? 

15. Why were we not charged before and why are we being asked to pay now? 

16. Will I get auto-renewed after the subscription? 

17. How do I deactivate the package? 

1. Where can I find the Dialog ViU app? 

2. What is the login process? 

3. Which mobile OS versions are compatible with the ViU app? 

4. What type of content is available on ViU? 

5. What special offer is Dialog providing with ViU? 

6. What is the Standard pack pricing? 

7. What do you get with the Standard pack subscription? 

8. How can I subscribe to the Standard package on ViU? 

9. What would be the applicable tax? 

10. Will the plan be auto-renewed upon subscription? 

11. How do I deactivate the package? 

12. How do I know the difference between FREE and PAID content? 

13. What content is in the FREE zone? 

14. How do I change the video quality (resolution) settings? 

15. I tried to stream Dialog ViU and my Data finished. Why? 

16. I have a Data only SIM, can I use this number on ViU? 

17. I want to set parental restrictions on the ViU app. How do I do it? 

18. If I forget the PIN, how do I get a new PIN? 

19. What are the available subscription packages?

20. I have added my Dialog TV account on the Dialog ViU App, but I still can’t watch my channels. Why? 

21. What are the Dialog Television rental packs available for a Dialog Television connection at home? 

22. I can’t find the Catch-Up TV feature for certain channels? 

23. Why doesn’t my Dialog TV GO app work anymore?                    

24. How do I search for my favourite drama or movie? 

25. Can I share ViU app videos on social media? 

26. Can I use the app outside Sri Lanka? 

27. How can I get help on ViU? 

28. What if a Dialog SIM is still charged Data for streaming ViU content?  

29. Will the app work on Smart Android TVs? 

30. What happens if we use dual SIM cards? If so, do we need to remove the other SIM card and watch? 

31. Is it Data free for iPhones? 

Terms & Conditions

Is this the existing Dialog Self Care App ?

How many connections can I add to the MyDialog app?

Am I charged for data when using the MyDialog app ?

Will I be charged for downloading the MyDialog app?

If I am using a Prepaid connection, can I access the MyDialog app even when I have no data balance left?

What OS versions does the app support?

Does the app support multiple languages?

Can I reload or pay my bills using a credit/debit card?

Can a non-Dialog user install and use the app?

1. How do I download the Nenasa App? What OS versions does the App support?

2. Is the app free? Will my data be consumed each time I watch/read some content?

3. Who operates the App?

4. Is the app available only for Dialog Axiata mobile/internet subscribers?

5. Is the Nenasa App trilingual?

6. Is there are a web version of the Nenasa app?

7. How do I report a problem?

8. Is my personal information safe with Nenasa?

9. Can I register for more than one account using the same mobile number?

10. How to use Nenasa Educational Mobile App?

In which languages can I play the game?

What is the Mega Run රන් පැය?

What if I want to enter another Dialog number?

How do I revive in the game?

How do I download Mega Run?

Which Android versions are supported?

Who can play Mega Run?

What can I win by playing Dialog Mega Run?

How do I initiate AR game play?

What is Mega Run AR?

Can I play the game using the same number on multiple devices?

Why have I been blocked from playing the game?

What is a Daily Challenge?

How do I participate in the Daily Challenge?

What happens if the prizes allocated for the Daily Challenge run out when I’m in the middle of the challenge?

Where can I see my remaining lives?

How do I get multiple revive chances (lives)?

What is the leaderboard?

How do I select a special character?

In which languages can I play the game?

What is the Mega Run රන් පැය?

What if I want to enter another Dialog number?

How do I revive in the game?

How do I download Mega Run?

Which Android versions are supported?

Who can play Mega Run?

What can I win by playing Dialog Mega Run?

How do I initiate AR game play?

What is Mega Run AR?

Can I play the game using the same number on multiple devices?

Why have I been blocked from playing the game?

What is a Daily Challenge?

How do I participate in the Daily Challenge?

What happens if the prizes allocated for the Daily Challenge run out when I’m in the middle of the challenge?

Where can I see my remaining lives?

How do I get multiple revive chances (lives)?

What is the leaderboard?

How do I select a special character?

Why can't I log in to the app using my normal mobile number?

How can I get a Dialog Prashansa package?

How does the referral program work?

Why can’t I create my Mithra wallet after multiple attempts?

How will my friends receive their free Rs.500 wallet credit?

Can I refer a friend more than once?

How many friends can I refer?

Is my personal information safe with Mithra?

How do I contact Mithra for help?

Will there be a service fee charged on my transactions on Mithra?

Where can I view my transaction history?

What is Mithra?

How do I register for Mithra?

Is my personal information safe with Mithra?

I have changed my mobile no. Can I make the changes in Mithra?

Can I use the same Dialog Mithra account on multiple devices?

Can I reset my wallet PIN?

What are the currencies I can use on Mithra?

Can I convert my wallet credit (in Rs.) back to the original currency?

How do I create a Mithra wallet?

Why is the official identification document required?

What can I do with my Mithra wallet?

What is a Mithra wallet?

The amount that I want to add to Mithra is less than the PaySafe Card value. What happen to the balance in the PaySafe Card?

Can I load multiple PaySafe Card PINs into Mithra?

How long will the transfer take?

Can I cancel a transfer?

How do I send money (transfer) via eZ Cash?

How can I add money to my Mithra wallet?

Foreign Exchange

How does PaySafe Card work?

What is a PaySafe Card?

What if I don’t have the originaldocument with me?

What should I do with the download link and promo code I received from my family in SriLanka?

How do I make calls on Mithra?

What is Hungama Music?

Where can I download the app?

How do I unsubscribe from the service?

Who is eligible for the service?

On what devices can Hungama be used?

What type of content is available on Hungama Music?

How can a user who is already using the Freemium version of the app convert their package to the Pro-version, which offers data-free content?

What are the charges for the service?

Is the charge auto-renewable?

What are the data charges when connecting via Wi-Fi?

Is there free quota?

What is the availability of downloaded songs?

What is Petralex?

What is the fee?

Can I use the service free of charge?

What happens if my credit balance is not sufficient to pay the monthly fee?

How to activate the service?

How to deactivate the service?

How to change the language?

Is this only for Dialog customers?

My phone number changed; how can I access the previous information from my new number?

What happens if Petralex does not work for me?

What are the new promotions?

Where can I find more questions related to this App?