Experience the Power of

A customer needs to have a 5G capable mobile phone that is compatible with Dialog's 5G network and a 4G compatible SIM (USIM), whilst also being within one of the 5G trial coverage areas. If a customer is using an old SIM which does not support 4G, then it needs to be upgraded.

If you already have a 5G device (matching the compatible list given below) you can trial the network compatibility yourself. Devices have been set up at the Dialog Customer Care Centres below as well, allowing you to walk in and try it out.

• The Dialog Iconic
• Dialog Experience Centre at Alfred House
• Dialog Experience Centre at World Trade Center

Data consumed while on 5G will be free during the trial period. However, if the device moves to a 4G coverage area while on the data session, the quota used on 4G will be charged as per the normal tariff rates applicable to the connection.

We have already activated 5G on identified customer devices which have 5G compatibility at the time of launch of the 5G network. These customers have received an SMS informing them of the trial service activation. However, if you have connected the device to the 5G network recently, you can request for the service to be activated via the web portal by selecting your device model and entering your mobile number. Our technical teams will validate the devices compatibility and activate the service within 72 hours.

Even though the latest Apple devices are 5G ready, compatibility depends upon the commercial availability of the 5G network in Sri Lanka

5G is currently launched using a trial frequency that has been allocated by The Telecommunications Regulatory Commission of Sri Lanka ( TRCSL.) The objective of this launch is to allow Sri Lankans to experience 5G. Therefore, the service is currently offered free of charge.

A list of compatible device models that have been verified with vendors have been listed below. It will continue to be updated.

• Samsung Galaxy Fold 4
• Samsung Galaxy Flip 4
• Huawei nova 6 5G (WLZ-AN00)
• Huawei Nova 7 SE 5G (CDY-NX9B)
• Huawei Nova 7 SE 5G (CINDY- N29)
• Huawei Nova 7 SE 5G (CDY-AN20)
• Huawei Nova 7 SE 5G (CDY-TN20)
• Huawei Nova 7 5G (JEF-AN20)
• Huawei Nova 7 Pro 5G (JER-AN20)
• Huawei Mate 20 X (5G) (EVR-N29)
• Huawei Mate 20 X (5G) (EVR-AN00)
• Huawei Mate 30 RS Porsche 5G (LIO-AN00P)
Huawei Mate 30 5G (TAS-AN00)
• Huawei Mate 30 PRO 5G (LIO-AN00)
• Huawei Mate 30 PRO 5G (LIO-N29)
• Huawei Mate 30 PRO 5G (LIO-TN00)
• Huawei ELS-N29 P40 Pro 5G
• Huawei Honor V30 5G (OXF-AN00)
• Huawei Honor V30 Pro 5G (OXF-AN10)
• Huawei MatePad Pro 5G (MRX-AN19)
• Xiaomi REDMI K30 5G (M2001G7AE)
• Xiaomi Redmi Note 11 5G series
• Xiaomi Redmi 11 5G series
• Xiaomi Mi 10 LITE 5G (M2002J9G)
• Xiaomi Mi MIX3 5G (M1810E5GG)
• Xiaomi Mi 11 5G series
• VIVO NEX3 5G (V1924A)
• VIVO IQOO PRO 5G (V1916A)
• Oppo Reno 5G (CPH1921)
• ViVo V21 5G
• Redmi Note 10 5G
• Xiaomi Poco F3 5G
• Xiaomi Poco M4 5G
• Samsung Galaxy S21 5G (SM-G991B)
• Samsung Galaxy S21 Plus 5G (SM-G996B)
• Samsung Galaxy S21 Ultra 5G (SM-G998B)
• Samsung Galaxy A22 5G (SM-A226B)
• Samsung Galaxy F42 5G (SM-E426B)
• Samsung Galaxy Fold 3 5G (SM-F926B)
• Samsung Galaxy Flip 3 5G (SM-F711B)
• Samsung Galaxy Fold 2 5G (SM-F916B)
• Samsung Galaxy Fold 2 5G (SM F916B)
• Samsung Galaxy Note 20 5G (SM N981B)
• Samsung Galaxy Note 20 Ultra 5G ( SM N986B)
• Samsung Galaxy A52s 5G (SM-A526B)
• Samsung Galaxy S20 FE 5G (SM-G781B)
• Samsung Galaxy S21 FE 5G (SM-G990E)
• Samsung Galaxy M52 5G (SM-M526B)

Although the phone’s hardware is capable of supporting 5G, the 5G functionality in firmware is not enabled for Sri Lankan operators in phones brought from other regions.

5G is an additional service activated on top of the existing services.

Dialog has tested the functionality of 5G against most of the commonly used services without any disturbance observed, but this does not completely eliminate the possibility of some services not functioning while in the coverage areas.